Saturday, July 21, 2012

Citin Hotel Review - A Budget Hotel Along Jalan Pudu @ Kuala Lumpur [Malaysia]

Hotel accommodation in Kuala Lumpur is getting more expensive and for a traveller who prefers to save on hotel charges for more meaningful items like food, i find it challenging to find a place that falls within my overseas budget.

My conditions are simple; centralised location, a fully air-conditioned room and an attached private shower. Oh, and the price must be less than S$50 a night! Things like free wifi and television would be considered as bonuses.

Thank god i made the decision to explore the website of this hotel i booked two years ago for a Kuala Lumpur trip. 

I vaguely recalled it was a comfortable stay and the promotional offer this time was even more attractive!

Before i touch on rates, let me share with you our room on the highest level (twelfth floor); card-access entry, carpeted floor, clean bed, wall mounted LCD projector. A bit dated but pretty cozy.

Add in two complimentary bottles of mineral water (drinking tap water is not encouraged), coffee/tea making facilities, the free use of room wifi and you could roughly guess this was more than what i expected as mentioned in the second paragraph.

This was the window view that greeted me for the two mornings i was in Citin Hotel; the mingling of both new and old in the bustling capital of Malaysia.

Now coming to the all-important toilet - it was definitely not dirty although there was two problems i encountered; pathetically low water pressure for the shower that made it extremely frustrating to bath and yellowish-brown water from the wash basin.

Of course i made a phone call after seeing the discharge coming out from the tap! Brushing and flossing my teeth are two essential steps i need to undertake twice a day! A service staff came up to the room to apologise and explained that the water tank was being cleaned.

Not a good enough explanation in my opinion but well, i could only pray for the best. Which didn't happen and remained unresolved even after i checked out.

To be fair, the hotel staff were really apologetic about the whole incident and i must say that besides the two unfortunate problems, the service standard of the hotel was outstanding for hotels in the budget category.

Would i be back? Absolutely! I would, however, request for a room on the lower floor.

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Location
38, Jalan Pudu
[Opposite the recently furbished Puduraya Bus Terminal]

Price
Less than S$100 [RM199++] for two nights of stay! Check out the following website for more details on its attractive promotional rates!

Website

Additional Information
As part of his duty, the Operation Manager sent me an email soliciting my comment/feedback on my recent stay in Citin Pudu - a golden opportunity for me to state my concerns via official means!

I replied the email and surprisingly received a response within a day! The OM apologised for the shortfall in service and promised to bring these concerns to the immediate attention of the maintenance team.

1 comment:

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