Pet Peeve with Unethical Companies

Pet Peeve

with Unethical Companies

Having worked in the retail industry for a few years, i know the importance of honesty.

Therefore, i will always check with the employees whenever i sense an act of dishonesty. This is just in case there has been a miscommunication, misunderstanding or something the management is unaware of.

One recent incident involved Ochado (茶の道) in Chong Pang, the milk tea store i posted a few days ago.

While waiting for our milk tea, the gang of four was going through the receipt after Mr Kon commented that the drinks were quite expensive.

Comparing the price with the big big menu above the counter, the large Oolong Milk i purchased should have been S$3.50 and after including the S$0.50 pearls topping, it should at most be S$4.00 and not S$4.30.

The supposedly correct price was also reflected on their pamphlets.

So what's wrong? I raised my query with the counter staff, who explained that it was the fault of the company who made the menu board and printed the pamphlets.

Well, the damage is done so there's no point in pointing fingers. What's important is that Ochado has to make sure the right price is reflected for the consumers benefit.

To that, the staff told me it is too expensive to change the menu board and the pamphlets and having a sticker over the wrong prices is too ugly.

Valid business considerations but shouldn't the company inform the customers when they order? Goodness sake, that's the bare minimum they can do!

At this point, i guess this particular male staff member was slightly frustrated with me. Nonetheless, he maintained his composure and replied politely that he can refund the difference to us.

Again, this is not my point! If i have never sought any clarification, i would have deemed Ochado as an unethical, dishonest and zero integrity establishment.

Is that what they wish to portray, being a new kid in the competitive milk tea industry??

The above is the mission statement for Ochado. I am afraid the satisfaction is seriously lacking in this instance.