Just to keep all of you updated; Before i posted the blog entry dated Wednesday, September 17, 2008, i have in fact sent a feedback letter to our dear customer service in Coffeebean.
And they were really customer-centric; since e Production Director (PD) gave me a call personally this afternoon, during my well-deserved lunch break. I am impressed by this kind gesture since i did not really expect a reply at all.
However, even though PD gave me a full explanation of what "might" have inspired the disappointing experience, i am not altogether accepting his version. You may read further for the full rebuttal.
1) PD explained that cheesecakes have always been difficult to cut and it would be recommended to wet the knife with hot water before proceed.
Rebuttal = I have cut cheesecakes before; it was definitely not the first time and many of those present would attest to the difficulty level. But well, i appreciate the suggestion.
2) PD reasoned that there would always be slight difference between picture and the actual thing; he used the example of McMuffin, which is bigger in the advertisement but smaller in fact